Terms of Service

1. Who we are and what the service is

TF2Syntax (the «Service») is a web service that rents out a trading bot for Team Fortress 2. It operates under the AVX GROUP brand (the «Administration», «we»).

The Service gives you access to software that trades Team Fortress 2 items on your behalf on backpack.tf and Steam: it keeps buy orders, accepts and sends trade offers, and lists purchased items for sale.

The Service is a tool that executes your rules. It is not an investment service, not a broker, and not a manager of your funds. We give no investment advice and promise no returns.

2. Key terms

«Bot» — a separate Steam account running the Service software, assigned to you for the duration of your subscription. The bot account belongs to the Administration, not to you.

«Capital» — the Team Fortress 2 items, keys and metal you send to the bot for trading.

«Deposit» — sending Capital to the bot via a trade offer. «Withdrawal» — sending Capital back to your Steam account.

«Subscription» — a paid period of access to the Service.

3. Your account

You sign in through Steam, Google or Discord. The Service never asks for and never stores the password to your game account.

You are responsible for keeping access to your account and linked accounts secure. Actions taken from your account are treated as taken by you.

We recommend enabling two-factor authentication in settings — it is available to every user.

One person means one account. Creating extra accounts to bypass limits or pricing is not allowed.

The Service is intended for people old enough to enter into transactions on their own under the laws of their country. If you are under 18, use the Service only with the consent of a parent or guardian.

4. Subscription and payment

Basic — 6 USDT or 3 Team Fortress 2 keys per 30 days. Premium — 10 USDT or 5 Team Fortress 2 keys per 30 days; Premium adds premium features on top of Basic.

Payment is accepted in cryptocurrency (USDT) or as a trade offer of keys to the payment bot. Access is enabled automatically once the payment is confirmed.

⚠ Subscriptions are non-refundable. A subscription is access to software, and it is considered delivered from the moment access is enabled. One exception: if the Service failed to provide access at all through our own fault, we will refund the payment or extend the period — your choice.

Payment provider and blockchain network fees are paid by the sender. If such fees leave us with less than the plan price, the payment is treated as incomplete.

Prices may change. A change does not affect an already paid period.

5. Your capital: deposit, trading, withdrawal

Your Capital remains yours. We acquire no rights to it and do not dispose of it outside the trading operations the bot performs under your rules.

Capital physically sits on the bot account, which belongs to the Administration. This is a technical necessity: without it the bot cannot trade. You may withdraw at any time while the subscription is active.

At any moment part of your Capital may not be liquid but held in purchased items listed for sale. Such Capital can be withdrawn as items; turning items into keys and metal instantly at a desired price is not possible — that depends on the market.

⚠ End of subscription. When the subscription ends, trading stops and you have 24 hours to withdraw your Capital. We warn you in advance — 3 days and 1 day before.

⚠ If the Capital is not withdrawn within those 24 hours, the remainder is moved to a custodial storage account and the bot returns to the shared pool for another client. The moved remainder is not lost: contact us and we will return it. But you will no longer be able to withdraw it yourself from the panel.

We do not hold your Capital as security for payment and do not apply it to a subscription without your consent.

6. Risks and absence of guarantees

⚠ This is the most important section. Please read all of it.

Profit is not guaranteed. Item trading carries risk. You may earn, and you may lose part of your Capital. No results from past periods shown in the panel, on the site or in the news are a promise of future results.

Team Fortress 2 item prices are set by the market. They change, sometimes sharply, because of game updates, large players' actions and key price movements. The Service does not influence those prices.

A purchased item may take a long time to sell, or sell below its purchase price. The bot's settings (profit margin, risk limits, holding periods) are yours, and so are their consequences.

The Service depends on external systems — Steam, backpack.tf, payment providers. Their outages, limits and rule changes can halt trading for an indefinite time. We do not control them.

Steam may apply restrictions to accounts, including trade restrictions, independently of us and without explanation. We cannot prevent that.

Software can contain bugs. We fix them, but we do not guarantee error-free or uninterrupted operation.

7. Relationship to Valve, Steam and backpack.tf

The Service is not affiliated with, endorsed or sponsored by Valve Corporation. Steam, Team Fortress 2 and related marks are trademarks of Valve Corporation.

The Service is not affiliated with backpack.tf and is not its official client. We use its public interfaces on general terms.

While using the Service you must also comply with the rules of Steam and backpack.tf. Breaking them is your responsibility.

8. What is not allowed

Using the Service for money laundering, legalising stolen property, fraud, or any other unlawful purpose.

Sending the bot items obtained by deception, hacking or otherwise unlawfully. Where there are reasonable grounds for suspicion, we may suspend operations and disclose information on a lawful request.

Attempting to access other people's accounts and data, interfering with the Service, creating excessive load, or circumventing plan limits and technical protections.

Reselling access to the Service or transferring it to third parties without our consent.

Presenting the Service as your own product or claiming a partnership with us where none exists.

9. Suspension and termination

We may suspend or terminate access for breach of these terms, on reasonable suspicion of unlawful activity, or at the demand of Steam, payment providers or competent authorities.

If access is terminated for a breach, the paid period is not refunded. Your Capital still remains yours: we will make sure you can withdraw it.

You may stop using the Service at any time by withdrawing your Capital and not renewing the subscription.

10. Limitation of liability

The Service is provided «as is». To the extent permitted by applicable law, we are not liable for lost profit, for returns not received, for market price movements, or for losses caused by failures of Steam, backpack.tf, payment providers and communication networks.

We are responsible for the safekeeping of Capital entrusted to us to the standard of a diligent custodian: we do not dispose of it outside your trading rules and we keep withdrawal available.

Nothing in this section limits liability where such limitation is expressly prohibited by the law applicable to you.

11. Changes to these terms

We may change these terms. The current version is always available at this address, with the date of the last change shown at the top.

We announce material changes in the Service news section and, where linked, in notifications. By continuing to use the Service after changes take effect, you accept the new version.

12. Contact us

All questions, complaints and requests go through the Service's Discord community. The link is on the site; support works there too.

We aim to reply within a reasonable time. For anything involving your Capital, contact us as early as possible — before the subscription expires.